This website is owned and operated by Cordus USA. These Terms establish the terms and conditions under which you can use our website and services offered by us. This website offers visitors a solution for back pain. By accessing or using the website of our service, you agree that you have read, understood and agreed to be bound by these Terms:
To use our website and / or receive our services, you must be at least 18 years of age, or the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to participate in these Terms as an agreement. binding. You are not allowed to use this website and / or receive services if doing so is prohibited in your country or under any law or regulation applicable to your case.
By purchasing an item, you agree that: (i) you are responsible for reading the full listing of the item before committing to purchase it: (ii) you enter into a legally binding contract to purchase an item when you commit to purchasing an item and completing the process of check-out.
All payments made by debit and credit card will be made through the payment gateway Stripe and Paypal.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information on prices and sales taxes is available on the payment page.
If no more than 30 days have passed since your purchase, we will refund your money in full. Below we explain the steps to follow to apply the return.
Less than 1% of the people who buy our devices feel dissatisfied with them; When investigating the reason, we found that the vast majority do not use them according to the manual and this causes annoyance or lack of results.
Before proceeding with the return, please read this IMPORTANT Information and make sure that you did not make the "Common Errors" and if this was the case we can extend an extension of 15 days so that you can try to apply your therapy omitting the mistakes made and thus enjoy the benefits of our devices.
Error! I could not use CORDUS and / or SACRUS because I felt discomfort: Remember that the level of pressure that CORDUS and SACRUS will exert on your back is entirely up to you. Among CORDUS AND SACRUS users there are people over 80 years of age and with serious diagnoses who, with the correct application, do not experience any discomfort.
For the therapy to be comfortable and effective at the same time, follow all the advice described in the manual, to adjust the ideal pressure level in each zone. It's simple. Take the opportunity to improve your health. You have to feel a tolerable pressure without discomfort. Ask our support team for help at the following phone: + 1-646-933-1441
Error! Lack of diagnosis by a spine specialist: If you do not know the diagnosis of your condition, there is a risk of using CORDUS in a contraindicated area (see the manual in the section on Contraindications, Special Diagnoses and Special Cases).
It is very important that you have a diagnosis made by a specialist in the SPINE and based on MRIs, X-rays or CT scans.
ATTENTION: Diagnoses not based on these studies may be wrong or insufficient to determine successful treatment. Use CORDUS and SACRUS according to the manual and considering their correct diagnosis.
Error! Application of CORDUS / SACRUS in the INFLAMMED area: It is necessary to previously deflate the affected area, or avoid applying therapy with CORDUS or SACRUS in this area for a period.
Error! Apply therapy FEELING PAIN: It is not correct to apply CORDUS or SACRUS feeling pain, thinking that the excess pressure will help you recover faster from your condition. You have to feel a tolerable pressure without discomfort.
Error! Few sessions: In some situations it is necessary to carry out more than 10 sessions and complement your therapies with the use of SACRUS, in order to have satisfactory results. It is recommended to perform therapy for the entire spine, not only for the damaged area, and to perform exercises to reactivate muscle tone after performing the CORDUS / SACRUS therapy.
Diagnoses of genetic, neurological or degenerative origin: In these situations, CORDUS and SACRUS do not always give noticeable relief, however, since the discomfort caused by these diseases causes muscle spasms and other negative consequences, CORDUS and SACRUS, as part of a therapy comprehensive, can help stop the progression and development of other conditions.
CORDUS and SACRUS are not magic. In cases with high deterioration, the benefit with the therapies will be to stop the advance, A VALUABLE ACTION in the face of a situation of worsening in the condition of your health.
If in your situation, you do not observe or appreciate noticeable relief or improvement, we recommend continuing to use CORDUS and SACRUS for the following reasons:
CORDUS and SACRUS therapies can be applied as an effective complement to other therapies, in this way you will obtain faster and guaranteed results, in addition to avoiding additional expenses. In case of a serious diagnosis, it is advisable to apply the maximum number of safe treatments that are within your possibilities.
CORDUS and SACRUS provide the same benefits of acupressure, alignment, and decompression. Its constant use will provide an improvement in your spine and in the rest of your body, although in appearance it is not always so noticeable. It's like having your own masseur, therapist or osteopath at home
CORDUS and SACRUS therapies will help you avoid relapses after you have improved. To maintain the hygiene of your spine, it is recommended to use them 1 or 2 times a week.
Many times a well-performed surgery does not remove the cause of the condition, for example, it does not remove muscle spasms, micro-displacement of the sacrum and some other ailments, so the problem can reappear in areas close to the one already operated.
Apply the treatment with CORDUS and SACRUS after 6 months of having undergone surgery, to reduce the negative consequences of the same and not allow the recurrence of complications
If you have definitely decided to return the device and it is within the validity period of 30 calendar days from when you have it with you and it is in good condition (without scratches, bumps, marks or other damage) the steps you must follow are the following following:
The payment of your money will be made 2 to 3 business days after the product arrives at our warehouse, it is verified that it is in good condition and you have provided the required information.
1.- You can return the product directly to our offices or send us by the parcel of your preference, The cost of the return shipment will be at your expense.
In case of sending the product by parcel:
Be sure to correctly write the address on the package in the name of:
Vital Spark LLC
A101 Ellis Str, 2FL, STE 9, Staten Island, NY, 10307
2.- Send us by mail to email@example.com or WhatsApp + 1-609-375-0813 the following information:
Date of purchase, payment method (Online, Paypal, free market etc.) In the name of whom the order came out and order number (If applicable), If possible, send a screenshot of the transaction to locate your data faster.
Guide number with which the product has been sent to us
Account data for us to make the return deposit
Reason for which the product returns (information for statistical purposes, does not condition the return of your money)
Important: In the event that your purchase has been made in Mercado Libre, PayPal, or Card payment in Virtual Platform, the return will be made from those platforms. If the purchase was through another channel, we will make the transfer of your return for which we need to send us the information of the account where we will make your return:
You can write to us at: firstname.lastname@example.org
Call us at + 1-646-933-1441
If you have decided to take advantage of the extension, in good time, we are sure that you will greatly benefit from CORDUS and SACRUS.
If you have decided to return the device, remember that we will always be at your disposal to advise you.
Vital Spark customer service team